BUSINESS ADMINISTRATION

NVQ - Level 2

An NVQ requires you to successfully complete a number of units. For Business Administration Level 2, there are two mandatory units and three optional units.

Mandatory Units

• Carry out your responsibilities at work
• Work within your business environment

Optional Units

• Ensure your own actions reduce risks to health and safety
• Manage customer relations
• Manage diary systems
• Organise business travel and accommodation
• Deal with visitors
• Process customer financial transactions
• Operate credit control procedures
• Store, retrieve and archive information
• Research and report information
• Organise and support meetings
• Use IT systems (IT user)
• Use IT to exchange information (IT user)
• Word processing software (IT user)
• Spreadsheet software (IT user)
• Database software (IT user)
• Presentation software (IT user)
• Specialist or bespoke software (IT user)
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instruction
• Produce documents
• Work effectively with other people