CUSTOMER SERVICE

Customer service in the care sector impacts on many people, particularly those being cared for and their friends and families. It is essential that excellent customer service is provided throughout their contact with the care provider.

Within a customer service role, you may deal with people face-to-face, over the telephone or online. Whichever medium is used, you will be required to offer efficient assistance and provide help with problems in a friendly and helpful manner.

A qualification in customer service will help you to excel in these key areas, enabling you to become more competent in your job role and more confident in the service you provide. It will also help you to perfect your communication skills and people skills, putting you in a great position for future career progression.

Entry Requirements

Although there are no formal requirements for entry to an NVQ or Apprenticeship programme, in order to succeed and get the most out of the programme, you need to be enthusiastic, committed and hardworking.

Length of Programme

There is no set timescale for our programmes as it depends on the individual make-up of your qualification (unit selection), the support of your employer and your ability; however, the majority of JHP Care learners complete their programme within 12 months.