MANAGEMENT

NVQ - Level 2

An NVQ requires you to successfully complete a number of units. For Management Level 2, there are four mandatory units and three optional units.

Mandatory Units

• Manage your own resources and professional development
• Provide leadership in your area of responsibility
• Allocate and monitor the progress and quality of work in your area of responsibility
• Ensure health and safety requirements are met in your area of responsibility

Optional Units

• Promote equality of opportunity
• Encourage innovation in your area of responsibility
• Plan change
• Implement change
• Develop productive working relationships with colleagues
• Recruit, select and keep colleagues
• Provide learning opportunities for colleagues
• Manage a budget
• Monitor and solve customer service problems
• Work with others to improve customer service