CUSTOMER SERVICE

NVQ - Level 2

An NVQ requires you to successfully complete a number of units. For Team Leading Level 2, there are four mandatory units and two optional units.

Mandatory Units

• Manage your own resources
• Provide leadership for your team
• Develop productive working relationships with colleagues
• Ensure your own actions reduce risks to health and safety

Optional Units

• Encourage innovation in your team
• Allocate and check work in your team
• Provide learning opportunities for colleagues
• Resolve customer service problems
• Support customer service improvements